Terms & Conditions

Updated January 18, 2021

  • Cutoff Times
    • All orders, requests, and inquiries received by 3:30pm will be answered and responded to within the same business day. All other incoming requests, inquiries, and orders after 3:30pm will be reviewed the following business day.
    • Super Rush orders must be placed before 3:30pm in order to be confirmed on the same business day.
  • Upon reprint issued by Makelab, CAD file trade-ins are not accepted. Reprinted files must be original files, new files must be submitted as a new order.
  • File trade-ins are not accepted after an order is placed unless reviewed for pricing differences and printability by a Makelab team member. 
  • File trade-in requests are only reviewed if a Makelab team member is notified 6 hours after placing an order. This is not guaranteed, and not accepted if the part has already begun production.
  • Following a 3D CAD file creation project, the first revision of a CAD Model modeled with Makelab is complimentary, further revisions are priced accordingly, per part by Makelab.
  • CAD models sent through the Auto Quoter are printed as is, with the uploaded dimensions. Makelab is not responsible for incorrect dimensions that are uploaded and sent to us through the Auto Quoter. It is the customers' responsibility to check proper dimensions of CAD models before placing orders.
  • CAD models manually quoted by Makelab must be checked by the customer before placing orders. This is done at the quote stage, where dimensions are clearly stated on the PDF and email quote.
  • Once 3D CAD files are approved by the client or 3D printed by Makelab, Makelab does not offer refunds for the 3D CAD file creation process. To prevent error, projects do not progress unless explicitly approved by the client.
  • Requests for refunds of 3D printed parts will be reviewed on a case-by-case basis. To begin the process, please submit a ticket to Makelab. We will request that you return the affected part to us before we are able to assess a solution. Makelab will provide postage to return the part.
  • Refunds are only reviewed if requested within a 10-day window. This 10-day window begins after an order is received.
  • Print failures due to machine errors, post-processing, or improper packaging will be reprinted at no cost.
  • Print failures due to customer CAD files or setting specified by customers will be reprinted at 50% the cost.
  • Orders lost in the mail due to shipping carriers can be reprinted at 50% of the cost.
  • Walk-ins and drop-ins are not accepted. Consultations must be scheduled in advance with Makelab via email. 
  • Local pickups are now contactless pickups. Finished orders are left outside of the Makelab HQ door, Unit 603, inside of our building.
  • Due to the COVID-19 pandemic, we are currently not conducting in-person meetings with clients. We will provide a Zoom link with access details for consultations.
  • Orders canceled after production has begun will be refunded at 50% of the cost.
  • Orders marked "At Risk" by Makelab are non-refundable and supports are not removed. Timeline is solely contingent on print success. 
  • Makelab will not print any item that contains any weapons or weapons components. “Weapons” is broadly defined as:
    • Firearms, firearm component parts, or ammunition. This includes (1) any device which will or is designed to or may readily be converted to expel a projectile by the action of an explosive; (2) any device capable of being concealed on the person from which a shot can be discharged through the energy of an explosive; (3) any component part integral to the safe firing of a projectile by means of an explosive from a device described in (1) or (2); and (4) ammunition including cartridge cases, primers, bullets, or propellent powder designed for use in any firearm;
    • Bladed weapons. This includes knives designed to cause bodily harm and any part or component thereof. A bladed weapon includes automatic knives, knives that are undetectable by a metal detector, stilettos, switchblades, butterfly knives, throwing knives, folding knives, gravity knives, and disguised knives (for example, a sword cane).
    • Explosive devices. This includes grenades, rockets, explosives, incendiary devices, missiles, land mines, and related parts or components thereof;
    • Toy guns or other items with arms-like appearance. This includes paintball guns, airsoft guns, training weapons, mock guns, mock weapons, weapon replicas and items that look like a gun or other weapon; and
    • Arms-related items and/or weapon accessories. Accessories, parts or components to any weapon if that accessory/part/component contributes to the functioning of the weapon and/or attaches to the item. For example, this includes scopes, mounts and knife handles because they are attached to a weapon, but would not include a knife case or holster because they are neither attached to nor contribute to the functioning of the weapon.
  • Unless specified, Makelab will determine best print orientation. If a specific print orientation and settings are desired, client must write explicit direction in the notes/message section of the order submission.
  • Unless Makelab is responsible for the 3D CAD File creation process, Makelab is not responsible for parts being able to fit together. For a guide on tolerances, please visit specific material pages, download the Design Guidelines, and follow the suggested clearance dimensions. 
  • For 3D CAD File Creation projects, Makelab will provide one (1) test print in PLA, at no extra cost. 
  • Makelab does not operate during the following holidays. No orders will be printed, processed, or dispatched. Regular business operations will resume the following business day.
    • New Year's Day
    • International Women's Day
    • Martin Luther King Jr Day
    • Presidetns' Day
    • Memorial Day
    • Juneteenth
    • Independence Day
    • Labor Day
    • Veteran's Day
    • Thanksgiving Day
    • Thanksgiving Friay
    • Christmas Eve
    • Christmas Day
  • Makelab does not operate during weekends. Phone calls, inquiries, emails, printing, processing, and dispatching will resume the following business day.